Services Policy
Library services, including the loaning of documents, access to online digital resources, and computer stations in the mediathèque as well as our study rooms, are offered to Library members with files in good standing*.
*A file in good standing meets the following criteria:
- A non-expired membership
- No overdue documents
- No outstanding fees over $2
Loans
Members may borrow up to twenty five (25) items per card at a time, as per the folllowing conditions:
Document Type |
Books |
Magazines |
Talking Books |
CDs |
DVDs* |
Board Games |
Inter-library loan |
Loan Period | 21 days | 21 days | 21 days | 21 days | 21 days | 21 days | Variable |
Maximum Per Card | 25 | 25 | 25 | 25 | 25 | 1 | 2 |
*Members under age 16 are limited to borrowing from the junior DVD collection.
Members must present their Library card in order to borrow materials.
Members are responsible for all materials borrowed on their card, including replacement/repair costs for lost or damaged items.
Please note that “courtesy notices” are intended only as helpful reminders that material will soon be due but that the ultimate responsibility for returning materials on time lies with the borrower.
For more information, please contact the circulation desk.
Renewals
Three renewals are permitted, provided the document is not reserved. Overdue items may not be renewed online. Renewals for interlibrary loans may vary according to the policy of the loaning library.
Reservations
Reserve items at the Library, by phone or through the online Library catalogue. You will be contacted when the document becomes available for you. Items are held for pick up for up to 3 open days. The Library card of the reserving client is required for pick-up and loan.
NB. Books reserved through the online catalogue are put aside at the Library. Contact Library staff if you wish to have items transferred to Surrey.
Charges
- Fees on lost or damaged documents:
In addition to the cost of the document, the following charges apply:- $3: processing fee
- $5: administrative fee
- $2 fee applies for ILLs that are not picked up
- Binding fee: $10 (tax included)
- Replacement fee for a card: $5 (plus tax)
Members are responsible for reporting lost or stolen cards.